FAQ

Behold, the answers to all of your questions! Have a read through but if you can’t find what you’re looking for, ping us a message at support@piknik.games.

General

What is Piknik? And who is it for?

Piknik is an off-the-shelf branded game service aimed at marketing teams and agencies, enabling them to engage with their target audience in a fun and positive way.

Who are these guys? Is this for real?

It's for reals! Piknik was created by Team Cooper, a branded game studio based in Sheffield in the UK. You can read more about the core team behind it on the Team Cooper website.

I like the idea of using games in my marketing, but how do I know it will work?

All of the games available on Piknik have been tried and tested with players in mind, so we know they’re crowd-pleasers. You don’t have to take our word for it, check out our blog post on key engines stats for an idea of what to expect.

How can I convince my manager a game is a good idea?

This is a question we get a lot! So much in fact we’ve pulled together a handy blog post full of key information to help support your pitch here. Good luck!

Are these games GDPR compliant?

Yes indeed. All players submmitting a score to the leaderboard have the option to opt-in to your marketing messaging. This preference is retained in the game database along with the time and date of their opt-in and can be exported at the end of the end of your campaign for inclusion in your own records.

If a player requests to be forgotten (anonymised), this can be done using the game admin system, or by contacting us at support@piknik.games.

All leaderboard data is encrypted and stored on secure servers based in the European Union.

All games feature privacy and cookie policies as well as competition terms and conditions. We provide boilerplate templates for you to amend as appropriate or you can provide (or link to) your own.

It’s important to remember that it’s your responsibility to ensure you comply with GDPR and honour the marketing preferences of your audience.

In line with our own privacy policy, by default we will anonymise/delete all submitted player data within two weeks of the campaign end date.

Will you process the player data?

Yes and no. According to the GDPR definition, we are a data processor. But while we do collect and store your player data during the game campaign period, we don’t do anything else with it. It’s up to you to process this data legitimately and in line with GDPR and we accept no liability for any mishandled data once exported from our systems. We’ll also anonymise/delete all player data within two weeks of the campaign end date, so make sure you have it all exported before it’s gone!

What currency can I pay in?

We price our games in GBP (£), but our Shopify store will allow you to pay using your currency of choice. Just go to checkout and it will handle the rest.

I don’t have a company credit card or PayPal account. Can you invoice me instead?

Yes we can. Select the “Send me an invoice” option at the checkout and we’ll do just that. Please note that while we'll start to get the process underway, we won’t be able to actually begin the game build process until we have received payment.

Do I own the game once purchased?

Sorry, no. Piknik is a marketing service, not an app store. If however, you’d like to licence one of our game engines for use on your own website, you can reach out to Team Cooper to enquire about their tailored game packages.

Content & Customisation

Can I change the text (copy) in the game?

Of course! Once you’ve purchased your game, you’ll be given the opportunity to amend almost all the in-game copy during the customisation stage. We’ll send you a form to fill out to do this. For a little more info check out our blog on How it all works.

Can I change the game colours to match my branding?

This isn’t currently supported by Piknik (But may be in the future).

If you’d like to learn more about opportunities for customising these game engines (e.g updating the colours, adding in-game characters or brand-related collectibles) head over to Team Cooper to ask about their tailored game service.

Can I change the characters/obstacles/environment/music/etc in the game?

Not with Piknik. If you’d like to learn more about opportunities for customising these games (e.g updating the colours, adding in-game characters or brand-related collectibles) head over to Team Cooper to ask about their tailored game service.

Can I edit the minimum score? Or get rid of it completely?

The games available on Piknik have been tried and tested many times to figure out that ‘sweet spot’ between challenging and addictive gameplay that keeps players coming back. We’ve found that the default minimum scores ensure the games aren’t too easy but are challenging enough that players may need a couple of attempts to hit that minimum threshold.

Whilst it may seem that removing the minimum score would mean more players have the chance to submit their score to the leaderboard, making it too easy removes any of the reward for meeting the challenge.

We’d recommend having a prize-based competition as part of the overall experience to give players that extra incentive to submit their score.

Can I get access to the game artwork assets to support with developing marketing materials?

We can provide you with a media asset pack containing high quality vector images of the game artwork assets to support you in creating supporting campaign marketing materials. This media asset pack is charged at £200 and is available upon request.

Can I change the way the game behaves?

No. All of our games here on Piknik have been tried, tested and optimised to find the perfect balance between fun and engaging gameplay for the player, while achieving quantifiable results for your brand. We wouldn’t want to mess with the magic recipe.

Usage

Can I take my game to an event/tradeshow?

Yes, great idea! Bear in mind however, it will need to be setup a little differently to work in a tradeshow environment. If you’re thinking of using a Piknik game at a tradeshow email us at support@piknik.games for more information.

I’d like to run a campaign for more than 60 days. Can I extend the service period?

Yes. Please get in touch at support@piknik.games before your campaign ends.

Can I host Piknik game files on my website?

No, Piknik is a self-contained service so this is all done on your behalf. However, you can licence a tailored version of the game from Team Cooper. Get in touch and they’ll be happy to discuss your options.

Post Launch Questions

Can I modify the game copy after it’s gone live?

Not easily. Once the game has gone live we won’t normally be able to go back and make updates, so make sure you’re happy with everything before the launch date. That said, if it’s an emergency we can update for a small admin fee.

If you’re ever unsure about anything then please do reach out to us at support@piknik.games and we’ll be happy to help.

Can I share the game on Facebook?

Of course! You can post the game URL in the body of a post or create a call-to-action button on your Facebook page which will take players directly to the game.

If you’d like your players to be able to easily share the game, we recommend adding the social sharing option when purchasing. This will add a social sharing panel, prompting your players to share their scores directly to email or social media, including Facebook, Twitter, LinkedIn and WhatsApp.

What can I do to promote my game?

There are lots of ways you can use our games within your marketing activities. We’ve pulled together a short, handy guide  with points you should consider. 

Will I be able to track engagement?

Absolutely. We track usage information by default using Google Analytics and can track the game’s engagement on your behalf, compiling the results in a summary report at the end of the campaign period. Add this service to your basket during purchase (or before the campaign ends) and we’ll send you a one-page report, with all the key stats at the end of your campaign.

Alternatively, if you’re comfortable setting up your own Google Analytics account, simply include the analytics ID (e.g. UA-765432-1) with your copy document at the customisation stage and we’ll make sure it’s built in. Once setup you’ll be able to follow the game’s progress in your own account. To help pull out the stats you need, check our blog on analytics results.

What is the total average player engagement time?

The total average player engagement time (TAPET) is a simple calculation we use to compare engagement with our games. It’s not the only thing, as the engagement time doesn’t always tell the whole story with regards to overall campaign results. It’s a good start though, and it gives a nice simple number to report back to your boss with.

How do I calculate total average player engagement time?

After your campaign ends, look at your (Google) analytics results. Multiply the number of sessions by the average session duration to get the total engagement time. Then divide this total engagement time by the total number of users to get your total average player engagement time. (Tip: It's easier to calculate if you convert the average session duration to seconds first - e.g. "7m 34s" is 454 seconds).

How can I get the data from my leaderboard?

We’ll provide you access to an admin area where you’ll be able to access the leaderboard submissions and download them as a CSV file.

CSV files are compatible with most spreadsheet software (Excel, Sheets, etc) so it’s easy to filter out entries by company, score and marketing opt-ins etc.

They can also then be uploaded directly into most CMS systems, ready for follow-up marketing campaigns and sales initiatives (Assuming your players have given you permission to do so of course).

Can I add the emails submitted by players to my marketing lists?

Yes, but only if they've given you their permission.

In line with updates to the GDPR in the EU, all players submitting a score to the leaderboard will have the option to opt-in to receive your marketing.

You’ll be able to download the leaderboard as a CSV file once the campaign ends and you’ll be able to see who has and hasn’t given you their permission to be included in your mailing lists.

It’s important to note that you will be responsible for the legitimate processing of the leaderboard data. Piknik accepts no liability for mishandled data.

What is the airspeed velocity of an unladen swallow?

Assuming you mean a European swallow, about 24 miles an hour (obvs).

These aren’t the answers you’re looking for?

Send your questions to support@piknik.games and one of our team will get back to you as soon as they can.